Before asking for help be sure you have done the following:

1. Read online online help or user's manual of the program.
2. Many common problems are already discussed in the forum, so doing a simple search there may give answer to your question quickly.
3. If you are reporting a bug, please make first sure you are using the latest version of the program. We are continuously improving our software, so a newer release may already include fix to the problem you are trying to report. Use Help | Check for Update command in the program to see if there is a new version available.

Follow this checklist when composing support or bug report e-mail. Be sure to include all required information:

1. Address your message to support[at]moonsoftware.com (replace [at] with @ symbol)
2. Write name of the program on subject line of your e-mail, along with a simple problem description and also include string #moon# somewhere in your subject line so your messages can be properly differentiated from spam, otherwise your message may end up in our spam filter.
   Example: "#moon# Backup Magic - Problem with long filenames".
3. Provide clear description of the problem. Do not simply write "does not work", "unable to open file" or "can't close the program". Provide step-by-step instructions about how exactly you get into the situation, so we can reproduce the problem here. For example if you have problem closing the program, tell us exactly how do you close it (from the main menu, from the system menu, from the system tray, using a keyboard shortcut, Windows shutdown, etc), because there are many different ways to close the program. So on that case we need to have full information about how exactly you close the program, so we can do it the same way. Otherwise we will tell you we were unable to reproduce the problem are you are on your own.
4. Paste your system information to the end of the e-mail. All our programs have Copy System Information command in the Help menu, so you'll need to choose it, then paste the contents of the clipboard to your e-mail message (place the cursor where you want the information to appear, then choose Edit | Paste in your mail composing window, or press Ctrl+V). Including system information is very important, don't forget it!