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 Black screen when using TeamViewer

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T O P I C    R E V I E W
Steven Martin Posted - 29 June 2016 : 12:55:31
I sometimes need to access a computer via TeamViewer when I am away. When I am logged in to that computer and start Password Agent all I get is the Password Agen screen appearing as totally black. This means I cannot access some programs on that computer without having to type them in - not good for security.

I never had this issue with Password Agent 2, only this latest version. I am up-to-date with the latest programs of both Password Agent and TeamViewer and I have also tried changing viewing resolutions with TeamViewer but the program still is blocked by being totally black. No other program I use does this with TeamViewer. I would add a screenshot, but do not see a way to do this.
9   L A T E S T    R E P L I E S    (Newest First)
RodrickSen Posted - 22 October 2017 : 19:19:26
I'm glad this is already resolved. Thanks for the info everyone.
Ahto/Moon Software Posted - 21 March 2017 : 19:01:03
quote:
I was also facing the same issue help me :/



What issue exactly? Solution was provided above by un-selecting program setting "Block screen capture (return black screen)".
malika Posted - 14 February 2017 : 12:29:03
I was also facing the same issue then I turned off security from services.msc and it worked for me :)
You can also try the same
therealjorge Posted - 07 February 2017 : 09:50:34
As a free alternative you may also want to try remote desktop by AEROADMIN.

Hope this helps
puncle Posted - 02 September 2016 : 06:35:47
quote:
Originally posted by Ahto/Moon Software

Starting with version 2016.7.8 there is new security setting "Block screen capture (return black screen)" that is enabled by default. Disable it only if you get black Password Agent window when accessing your computer remotely using TeamViewer, LogMeIn or other remote connection software.



thanks so much for including this option! i use RealVNC daily for work, and it was driving me nuts to not have remote access to my passwords.
Ahto/Moon Software Posted - 24 July 2016 : 01:56:42
Starting with version 2016.7.8 there is new security setting "Block screen capture (return black screen)" that is enabled by default. Disable it only if you get black Password Agent window when accessing your computer remotely using TeamViewer, LogMeIn or other remote connection software.
Ahto/Moon Software Posted - 29 June 2016 : 21:35:40
quote:
Could this not be a user selection as it would be my responsibility for the protection of my passwords?


If it was user selection then a bad guy wanting to record your screen can disable the feature and then record. I'll soon release mobile versions so you can take your file with you in a mobile device.
Steven Martin Posted - 29 June 2016 : 20:03:14
As a Windows 10 Home user on all my computers it is not easy (almost impossible) to set up Microsoft Remote Desktop which is why I use TeamViewer. Seems as though I may have to find another software solution if that is the case.

Could this not be a user selection as it would be my responsibility for the protection of my passwords?
Ahto/Moon Software Posted - 29 June 2016 : 14:27:27
Black screen is from the fact that new version has built-in screen capture blocking to prevent malicious programs to silently capture screen of Password Agent as you work. It is not possible to make a screenshot of Password Agent window -- result is black window.

You can access Password Agent remotely if you use Microsoft Remote Desktop client.

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